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We can take credit card orders by phone.

Ordering & Terms and Conditions

When browsing the site, simply click on a candle picture to view a larger picture and further details.

Candle prices include everything except the oil. They come complete with wicks (which last indefinitely), instructions, funnel, etc.

We can supply oil in the UK if you are unable to purchase it locally.

Please note that all US Dollar and Euro prices are approximate, and may fluctuate.

 

If you would prefer to send us a chq, please feel free to email or telephone us.

sales@midnightoil.co.uk

Terms and Conditions

Privacy & Confidentiality

We do not store credit card details nor do we share customer details with any 3rd parties

In other words, your privacy and confidentiality is guaranteed. We do not trade, sell or give your name and/or addresses to any other company for marketing purposes or any reason except to fulfil your order. From time to time we may email you updated information regarding midnight oil. If you prefer not to receive any such information, please let us know.

Cookies

We use cookies to keep track of your current shopping session in order to personalise your experience. If you do not accept cookies you will not be able to use this site to order.

Delivery. Shipping & Handling

Most orders arrive within 1-3 days within the UK, depending upon the service requested. We use Royal Mail for the most part.

All parcels are wrapped in secure packaging and sent either Royal Mail First Class Recorded (Three day service), Royal Mail Special Delivery (Next day), or Royal Mail International Airsure, as appropriate.

Goods supplied within the UK will normally be delivered within three working days of receipt of order (and very often next day). Next day is an option within the UK only. Items to Europe and America normally arrive within five working days, and the rest of the world within seven working days. On occasions items may be sent in separate packages at no additional P&P cost. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the customer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

ORDERING
Our contract to you

When a customer places an order to purchase a product from midnight oil, we will send you a confirmation email containing the details of your order together with information on your right to cancel. Your order represents an offer to us to purchase a product, which is accepted by us when we post the product. Midnight Oil may choose NOT to accept an order for any reason. In the unlikely event of products not being available from stock we shall notify you immediately. You will have the right to cancel the order at no cost to you, choose an alternative, or make a back order. You will not be charged additional postage for back orders. Further, if any item is placed on back order at your request, you will not be charged for this item until dispatch.

Price and Payment

The Price of the Goods shall be that stipulated on www.midnightoil.co.uk. We are not VAT registered, and the prices exclude delivery charges. The total purchase price, including delivery charges, if any, will be displayed in the customers shopping cart prior to confirming the order. Payment of the price plus delivery charges must be made in full before dispatch of the goods. All goods supplied by midnight oil remain our property until such time as they are paid for in full. Your credit card is charged in the name of Midnight Oil.

The Goods

We reserves the right to adjust the price and specification of any item on the website, or to withdraw any goods from the website at any time. We shall not be liable to anyone for withdrawing any goods from the website or for refusing to process an order. Products shown on this website may vary slightly from the images displayed.

RETURNS
Cancellation and returns

The customer is advised to inspect the goods upon receipt and should notify us by email or phone within 48 hours of receipt if the goods are damaged or do not comply with any aspect of the contract. Failure to do so will result in the customer being deemed to have accepted the goods. Where a claim of defect or damage is made, the goods should be returned by the customer and shall be entitled to an exchange or full refund (including delivery costs) plus any return postal charges if the goods are in fact defective.

Cancellation of order

You may for any reason cancel your order, at any time before the goods are despatched, or within 14 working days from receiving the goods. This does not affect your statutory rights as a consumer. If for any reason you are not happy with your purchase simply return it to us within 14 days of receiving your order unused (in its original condition and packaging) and we will exchange it for an alternative product or refund your money (P&P costs are non refundable) within 30 days of cancellation. If the customer fails to return the goods following cancellation, we are entitled to deduct the cost of recovering the goods from the customer.

Copyright and database rights

Any material found on this website, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way, or for any reason, without the express written consent of Midnight Oil. Use of this site constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site. These Terms and Conditions do not affect your statutory rights.